Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | V | C | X | H | Q | N | T | N | X | V | K | Y | D | M |
| Z | N | N | E | U | T | J | N | O | Z | G | A | F | T | J |
| P | N | O | L | T | C | Y | E | I | D | N | H | K | B | D |
| R | I | K | I | E | W | P | I | T | R | L | I | L | N | R |
| U | Y | H | M | T | X | L | T | U | X | P | J | E | S | C |
| Y | Y | G | S | P | O | S | A | L | W | Z | T | U | E | W |
| M | F | H | I | R | H | M | P | O | P | S | L | R | M | N |
| T | Z | E | T | P | E | P | E | S | I | Z | A | F | U | A |
| M | I | X | I | A | I | N | B | L | G | D | F | Y | S | V |
| M | Z | T | U | O | P | D | W | A | O | E | U | X | S | A |
| C | A | V | A | J | G | M | W | O | E | R | Y | Z | A | M |
| T | C | A | T | N | O | C | E | Y | E | G | T | R | T | B |
| C | I | N | A | P | T | N | O | D | H | K | X | N | N | M |
| L | N | O | I | T | S | E | U | Q | K | S | A | K | O | D |
| O | S | F | Y | J | I | V | S | L | I | M | B | T | D | C |
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