Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | X | S | Q | F | R | Q | R | T | J | L | P | T |
| G | O | O | F | Z | V | L | M | N | C | G | X | I | N | X |
| Z | N | N | N | R | Q | Q | A | A | K | H | H | E | Q | D |
| W | T | M | T | T | D | D | T | Q | B | S | I | B | W | T |
| B | A | O | O | R | P | N | T | G | R | T | H | L | K | N |
| O | S | U | O | C | O | A | U | E | A | G | E | N | Y | O |
| Z | S | G | B | C | U | L | N | P | N | F | V | S | P | I |
| C | U | K | E | U | I | W | E | I | V | D | V | F | S | T |
| M | M | Y | Y | S | O | B | M | M | C | L | D | I | K | S |
| M | E | K | T | E | G | Z | P | V | O | E | C | Y | O | E |
| M | O | E | K | Z | S | I | A | Z | D | T | L | X | F | U |
| I | N | A | Q | A | R | N | T | H | A | H | I | I | A | Q |
| I | T | W | I | F | E | Z | H | Z | D | E | J | O | M | K |
| F | Z | K | T | S | Y | X | Y | E | H | W | R | L | N | S |
| C | V | K | E | P | U | N | O | I | T | U | L | O | S | A |
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