Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | A | T | N | O | C | E | Y | E | E | X | A | X | A |
| N | R | D | O | N | T | P | A | N | I | C | P | T | N | L |
| T | N | O | I | T | S | E | U | Q | K | S | A | O | M | E |
| V | N | N | N | B | M | E | C | O | Q | K | I | P | H | O |
| I | T | T | O | W | I | D | X | K | E | T | N | E | X | Z |
| H | H | A | I | I | L | W | O | O | O | W | I | K | N | U |
| G | A | S | T | Q | E | B | W | M | B | O | C | Z | V | Z |
| O | A | S | U | A | B | N | E | D | V | W | A | C | M | T |
| Q | F | U | L | R | E | L | M | P | I | U | K | P | J | F |
| E | T | M | O | R | O | I | P | I | A | R | V | L | K | M |
| H | E | E | S | R | U | S | A | M | T | T | A | Y | A | V |
| K | I | H | T | E | L | T | T | Y | J | Q | I | U | Z | L |
| N | I | N | I | W | F | E | H | P | E | X | S | E | S | S |
| P | O | M | Y | Z | V | N | Y | J | V | J | M | Q | N | D |
| C | V | Y | J | H | W | Q | F | E | Q | K | I | P | B | T |
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