Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | I | N | A | P | T | N | O | D | T | U | U | X | A |
| D | O | N | T | A | S | S | U | M | E | C | M | A | P | O |
| W | U | N | Z | Y | K | X | K | O | M | A | T | O | X | T |
| A | T | H | T | D | W | P | C | S | P | T | I | N | C | R |
| R | C | K | M | R | T | Y | X | B | A | N | S | G | D | K |
| G | Y | B | K | K | O | N | X | G | T | O | F | B | V | K |
| U | N | E | T | S | I | L | A | H | H | C | B | R | O | T |
| T | N | E | I | T | A | P | E | B | Y | E | D | N | C | U |
| M | V | G | A | O | B | F | K | M | M | Y | N | J | U | R |
| D | P | I | H | S | R | E | N | W | O | E | K | A | T | H |
| C | H | P | T | R | M | F | R | R | G | T | A | Q | H | Y |
| N | K | L | F | S | J | I | A | C | O | S | I | X | Q | D |
| M | J | X | Z | J | O | N | L | Q | U | N | C | O | O | M |
| N | O | I | T | U | L | O | S | E | A | D | B | A | N | X |
| M | P | I | L | N | O | I | T | S | E | U | Q | K | S | A |
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