Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | A | K | E | O | W | N | E | R | S | H | I | P |
| I | O | H | D | S | B | Y | D | O | C | G | M | S | K | H |
| N | N | N | Z | M | K | K | E | F | E | M | I | C | P | P |
| A | T | K | T | E | P | Q | G | C | B | L | L | L | C | R |
| P | A | Y | V | R | B | S | U | E | O | H | E | S | F | H |
| T | S | E | H | C | O | C | T | E | Q | N | A | Y | F | X |
| N | S | M | J | K | E | L | B | W | S | P | T | V | M | N |
| O | U | J | D | B | I | U | E | Y | C | T | X | A | E | O |
| D | M | F | E | S | K | M | P | M | S | H | I | Q | C | I |
| Q | E | O | T | M | P | Q | A | N | O | M | S | O | M | T |
| C | M | E | P | A | W | N | T | O | J | T | O | K | N | U |
| C | N | N | T | D | V | D | I | J | X | P | I | A | T | L |
| D | H | H | Q | T | X | C | E | N | C | F | G | O | S | O |
| O | Y | H | W | L | B | L | N | B | N | N | N | P | N | S |
| V | O | N | C | D | N | K | T | S | M | I | H | Y | X | P |
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