Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | O | O | D | A | Z | V | N | Y | Q | E | O | X | D | J |
| S | N | P | B | O | T | M | C | N | H | B | L | H | Y | P |
| L | G | O | A | N | L | C | N | B | J | T | U | I | E | I |
| B | O | G | I | H | O | P | A | C | T | S | A | A | M | H |
| K | I | A | I | T | A | I | F | T | D | L | N | P | W | S |
| Q | N | F | E | X | O | S | T | G | N | T | O | E | M | R |
| E | I | N | A | I | K | M | S | S | C | O | O | X | I | E |
| T | N | E | I | T | A | P | E | B | E | R | C | O | A | N |
| I | F | L | N | E | T | S | I | L | O | U | O | E | J | W |
| G | E | M | U | S | S | A | T | N | O | D | Q | D | Y | O |
| J | J | P | K | K | A | Z | J | P | A | R | H | K | V | E |
| S | J | D | O | N | T | P | A | N | I | C | T | G | S | K |
| J | W | Y | O | K | L | V | M | L | F | C | R | N | V | A |
| M | S | J | T | G | G | U | S | K | V | O | S | H | O | T |
| L | S | S | O | L | U | T | I | O | N | R | A | L | D | C |
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