Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | O | S | W | B | O | M | C | O | V | Q | L | N | L | C |
| B | E | T | A | L | Y | R | I | S | R | C | G | G | O | T |
| T | M | L | T | Z | E | D | P | E | U | V | D | N | Q | A |
| R | H | F | I | M | Q | S | U | K | V | G | T | D | S | K |
| H | J | P | X | M | M | M | R | Q | M | R | Q | K | F | E |
| M | E | M | U | S | S | A | T | N | O | D | Q | U | Y | O |
| D | E | B | N | E | T | S | I | L | S | U | L | E | S | W |
| T | N | E | I | T | A | P | E | B | E | F | C | M | O | N |
| U | T | N | X | V | V | M | C | S | A | O | N | P | L | E |
| D | Q | C | D | Q | O | M | T | Z | N | H | C | A | U | R |
| Y | C | Y | G | T | U | I | L | T | V | U | C | T | T | S |
| W | I | E | I | B | O | S | A | O | F | Y | B | H | I | H |
| M | V | O | V | N | D | C | C | O | K | P | R | Y | O | I |
| I | N | X | L | J | T | P | Q | S | U | U | R | K | N | P |
| D | O | N | T | P | A | N | I | C | A | W | T | M | H | Z |
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