Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | D | P | N | T | J | X | E | K | M | H | Y | C | D | C |
| Y | Y | L | O | U | C | L | O | U | L | F | D | O | O | A |
| E | V | H | I | J | I | A | A | R | C | T | N | N | N | M |
| T | N | P | T | M | B | P | T | F | I | T | T | X | T | C |
| C | O | R | S | A | Z | T | O | N | P | R | A | L | A | L |
| F | I | C | E | D | P | P | X | A | O | O | P | M | S | B |
| T | T | W | U | Q | Q | M | N | L | U | C | Z | Y | S | U |
| T | U | E | Q | Z | S | I | E | K | N | W | E | U | U | K |
| D | L | X | K | H | C | M | Y | H | A | Y | W | Y | M | N |
| V | O | T | S | T | O | T | N | E | I | T | A | P | E | B |
| R | S | A | A | T | I | B | T | D | E | J | P | L | L | M |
| F | X | P | I | H | S | R | E | N | W | O | E | K | A | T |
| B | A | O | V | D | Z | D | Y | V | P | R | C | H | Y | P |
| U | N | V | L | I | S | T | E | N | C | P | T | A | Q | L |
| L | Z | T | V | D | F | R | P | U | O | Q | N | F | U | V |
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