Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | V | P | Z | Y | B | C | K | X | V | C | I | A | D | C |
| A | S | K | Q | U | E | S | T | I | O | N | O | O | O | U |
| K | H | E | P | I | Z | W | F | T | E | Z | N | N | N | T |
| E | Y | E | C | O | N | T | A | C | T | T | T | Q | T | L |
| O | G | M | X | V | D | C | X | B | P | R | L | P | A | L |
| W | A | P | X | L | E | Z | A | A | O | W | W | C | S | Z |
| N | R | A | G | J | Z | B | N | L | U | V | Y | Y | S | V |
| E | K | T | C | R | H | I | E | X | I | W | T | O | U | V |
| R | W | H | U | J | C | M | M | P | R | S | L | K | M | X |
| S | M | Y | G | R | O | Y | V | I | A | U | T | H | E | K |
| H | M | I | J | T | Y | C | O | J | T | T | S | E | H | R |
| I | N | I | I | U | K | D | T | I | V | O | I | E | N | I |
| P | Y | O | L | C | S | L | O | U | L | N | Z | E | Y | U |
| H | N | T | F | E | N | N | U | E | L | P | P | R | N | Q |
| U | P | N | B | U | A | Z | V | E | F | L | S | H | H | T |
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