Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | P | H | R | R | X | M | B | J | W | L | W | L | W | I |
| D | B | T | X | N | Y | P | R | O | V | F | X | B | N | X |
| A | L | I | A | S | K | Q | U | E | S | T | I | O | N | A |
| E | N | Y | K | K | N | G | T | R | T | E | I | E | L | O |
| Z | Z | O | N | P | E | L | C | Q | K | T | W | N | W | T |
| F | E | F | I | L | W | O | X | B | O | V | G | E | U | I |
| E | M | Y | L | T | Z | B | W | M | P | W | E | I | W | L |
| E | U | A | E | I | U | N | E | N | A | P | L | E | Q | A |
| A | S | U | M | C | S | L | S | P | E | N | I | F | D | Q |
| O | S | X | P | R | O | T | O | S | A | R | M | W | E | I |
| Z | A | K | A | R | B | N | E | S | D | T | S | O | U | P |
| L | T | V | T | C | O | Y | T | N | R | W | I | H | A | B |
| O | N | N | H | N | V | R | Q | A | J | R | C | E | I | U |
| N | O | B | Y | Q | K | G | N | T | C | W | S | I | N | P |
| C | D | O | N | T | P | A | N | I | C | T | J | G | S | T |
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