Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | B | F | P | T | I | K | H | W | P | H | K | T | T |
| B | O | J | L | I | Z | G | O | O | Y | V | N | C | N | N |
| D | N | N | K | H | U | E | C | K | H | E | A | E | O | L |
| O | T | Q | T | S | M | I | L | E | T | T | I | I | R | Z |
| N | A | K | S | R | P | V | N | S | N | T | T | B | D | C |
| T | S | O | O | E | O | R | I | O | A | S | N | B | P | U |
| P | S | O | L | N | X | L | C | P | E | R | H | F | R | U |
| A | U | Y | U | W | E | E | E | U | P | W | O | R | S | R |
| N | M | H | T | O | Y | B | Q | M | E | U | N | N | V | L |
| I | E | T | I | E | P | K | Z | R | O | V | F | Z | A | K |
| C | N | A | O | K | S | W | B | V | Z | T | T | R | P | B |
| N | E | P | N | A | F | Q | O | D | B | J | I | I | V | S |
| G | R | M | M | T | I | F | D | Q | N | K | N | O | W | J |
| A | V | E | V | M | D | B | A | F | Q | G | D | O | N | V |
| I | X | C | R | J | N | B | P | F | L | L | W | K | P | T |
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