Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | O | A | S | E | J | E | V | C | P | U | W | D | C |
| N | N | C | N | S | G | B | F | L | C | I | N | N | O | E |
| Q | O | E | A | E | E | M | P | A | T | H | Y | N | N | L |
| P | Y | I | I | T | T | E | L | I | M | S | T | D | T | T |
| Z | S | K | T | T | N | S | L | Y | R | R | A | D | A | F |
| P | G | W | X | S | A | O | I | B | O | E | E | O | S | A |
| E | H | B | P | B | E | P | C | L | A | N | W | N | S | V |
| G | G | G | V | L | T | U | E | E | F | W | E | T | U | I |
| L | Y | A | D | N | I | M | Q | B | Y | O | E | P | M | X |
| K | B | Z | Q | N | O | O | N | K | E | E | T | A | E | D |
| X | U | J | D | T | Z | J | X | I | S | K | M | N | I | O |
| V | D | X | I | M | C | O | G | H | U | A | U | I | K | P |
| D | Z | O | V | B | R | D | J | Y | P | T | G | C | A | V |
| Y | N | J | P | H | N | O | I | T | U | L | O | S | N | L |
| K | P | P | W | X | W | M | E | Z | C | B | X | S | I | F |
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