Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | K | X | T | E | C | I | N | A | P | T | N | O | D | C |
| V | X | L | N | K | Y | Q | S | U | E | M | Y | B | O | Q |
| T | V | X | Y | E | T | L | H | R | E | L | M | N | N | P |
| N | K | S | R | N | T | C | A | A | B | L | T | I | T | I |
| I | E | Y | M | Z | O | S | A | K | F | R | I | E | A | H |
| O | B | D | D | T | Q | I | I | T | O | N | E | M | S | S |
| W | D | P | E | Q | Z | B | T | L | N | I | T | P | S | R |
| X | Y | H | T | A | P | M | E | S | K | O | I | F | U | E |
| B | Z | G | U | Y | W | M | O | P | E | U | C | C | M | N |
| J | O | H | O | O | O | L | X | N | A | U | G | E | E | W |
| W | L | S | L | T | U | H | X | I | T | T | Q | W | Y | O |
| F | O | C | I | T | R | U | R | R | X | N | I | K | P | E |
| M | V | O | I | U | R | R | T | Z | V | M | L | E | S | K |
| D | N | O | F | N | Z | F | O | O | A | I | Q | F | N | A |
| N | N | Z | R | Y | T | A | E | F | D | J | E | E | Z | T |
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