Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | F | M | L | K | P | M | T | F | V | L | Z | W | N | S |
| S | N | N | P | V | X | J | N | E | K | E | O | N | Y | X |
| D | L | O | P | Z | H | U | E | E | X | C | J | H | Z | P |
| M | F | I | I | A | X | Y | I | G | G | V | T | M | N | J |
| N | H | T | H | T | P | H | T | D | Y | A | E | E | O | K |
| O | D | U | S | V | O | Y | A | M | P | Z | T | Z | E | M |
| I | L | L | R | M | O | M | P | M | K | S | D | Y | M | O |
| T | S | O | E | I | I | B | E | N | I | H | E | F | U | G |
| S | G | S | N | H | R | L | B | L | Z | C | L | U | S | S |
| E | F | Y | W | F | U | P | E | O | O | Y | N | M | S | O |
| U | L | E | O | F | T | K | A | N | Z | R | M | Z | A | G |
| Q | R | S | E | T | D | O | T | E | K | G | T | L | T | B |
| K | L | G | K | R | K | A | D | J | Z | P | E | N | N | C |
| S | G | Y | A | F | C | S | N | W | V | N | A | J | O | U |
| A | V | D | T | T | C | I | N | A | P | T | N | O | D | C |
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