Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | Q | N | B | K | K | F | N | X | L | B | V | N | Y | T |
| O | N | I | P | R | T | J | A | I | I | F | T | E | N | O |
| I | U | O | C | D | F | T | N | F | F | F | E | E | T | P |
| T | D | W | I | R | X | O | K | H | M | N | I | A | N | T |
| S | R | E | I | T | I | X | E | U | B | T | K | E | F | K |
| E | Z | Z | Z | T | O | G | G | J | A | E | T | C | E | N |
| U | G | T | U | N | C | M | W | P | O | S | S | Y | M | L |
| Q | X | L | O | E | Z | I | E | W | I | Z | E | T | U | Z |
| K | O | C | O | L | Z | B | N | L | Z | C | U | Y | S | X |
| S | R | A | I | I | C | E | G | A | O | G | T | U | S | D |
| A | U | D | A | M | R | C | S | N | P | R | G | I | A | X |
| O | Z | Q | E | S | C | D | T | D | F | T | T | E | T | K |
| W | I | D | H | U | V | A | X | T | F | O | N | N | N | B |
| T | M | I | H | G | C | J | J | U | H | Z | C | O | O | Z |
| Q | P | Y | H | T | A | P | M | E | I | Y | Y | P | D | C |
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