Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | P | Z | Z | C | C | R | K | R | A | V | X | D | T | A |
| L | Y | T | I | Z | O | X | R | X | Y | B | O | R | N | S |
| O | V | A | A | S | K | Q | U | E | S | T | I | O | N | Q |
| R | O | K | J | K | I | N | W | L | H | O | I | O | W | Q |
| T | K | X | W | O | E | Q | D | K | Z | T | F | M | I | L |
| C | C | C | Z | S | V | O | A | V | O | K | U | R | D | N |
| I | U | A | F | M | O | B | W | M | P | Z | E | N | V | A |
| N | H | B | T | H | J | L | E | N | M | S | L | Q | Z | G |
| A | R | Y | M | N | M | L | U | P | E | P | I | H | T | M |
| P | J | Z | I | W | O | P | I | T | A | R | M | N | Q | D |
| T | Y | D | V | R | Z | C | E | S | I | T | S | F | E | K |
| N | Y | H | T | A | P | M | E | P | T | O | I | H | L | P |
| O | Q | N | F | V | K | L | B | Y | D | E | N | E | I | Z |
| D | O | N | T | A | S | S | U | M | E | B | N | N | N | P |
| C | G | D | X | G | P | G | T | V | H | T | L | O | H | T |
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