Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | J | P | M | Z | K | B | G | H | R | L | U | V | V | C |
| F | K | Z | Z | R | E | M | U | S | S | A | T | N | O | D |
| Z | S | O | L | U | T | I | O | N | M | O | I | N | M | O |
| J | V | D | V | B | I | N | C | F | L | I | T | C | N | N |
| R | V | I | X | U | U | X | A | K | U | R | L | O | P | T |
| L | O | W | S | H | I | R | P | K | O | D | I | E | C | P |
| Z | I | E | N | E | T | S | I | L | A | T | Z | A | C | A |
| T | N | E | I | T | A | P | E | B | S | Q | T | X | T | N |
| B | E | N | X | E | Z | M | M | E | R | N | D | M | U | I |
| A | M | H | F | W | O | E | U | T | O | L | K | H | Y | C |
| Z | G | U | W | T | R | Q | T | C | Q | Q | T | P | G | P |
| S | H | P | I | Z | K | D | E | M | P | A | T | H | Y | L |
| F | V | O | D | S | W | Y | R | S | G | G | G | B | W | F |
| O | N | T | A | K | E | O | W | N | E | R | S | H | I | P |
| T | V | I | T | A | H | R | Q | S | P | Z | S | H | U | O |
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