Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | H | F | Y | T | O | V | T | Z | J | D | Y | O | U | D |
| Y | B | K | F | C | E | B | N | D | J | F | R | E | N | L |
| T | Y | H | T | A | P | M | E | S | C | V | O | O | O | S |
| H | M | J | S | T | V | N | I | L | J | A | I | P | I | R |
| Q | I | Q | G | N | J | E | T | X | T | T | F | A | T | L |
| C | R | F | S | O | W | T | A | V | O | E | Z | H | U | A |
| I | M | N | V | C | M | S | P | M | I | A | O | Q | L | H |
| N | S | J | X | E | H | I | E | T | S | T | X | R | O | E |
| A | D | G | E | Y | B | L | B | Q | E | Y | Y | U | S | J |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | I |
| T | J | Y | Z | R | E | K | C | A | D | M | R | U | C | E |
| N | L | X | T | T | X | E | P | W | V | I | T | K | C | M |
| O | Y | N | U | X | L | O | T | F | R | L | D | D | D | A |
| D | O | N | T | A | S | S | U | M | E | E | S | X | D | D |
| C | Q | A | S | K | Q | U | E | S | T | I | O | N | R | G |
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