Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | O | O | T | Q | T | Q | O | L | X | Q | A | O | A | P |
| L | N | A | C | Q | C | C | J | M | H | Z | G | N | N | I |
| K | A | E | Q | I | T | I | A | X | R | X | O | O | Q | H |
| D | N | I | I | J | H | X | R | T | T | B | I | Y | S | S |
| W | N | E | W | T | E | H | X | D | N | T | G | D | Z | R |
| N | E | O | T | L | A | Y | T | C | O | O | E | X | X | E |
| O | M | V | I | S | E | P | N | M | X | U | C | O | O | N |
| D | U | M | X | T | I | R | E | H | Y | T | T | E | V | W |
| U | S | T | F | I | U | L | A | B | K | B | C | F | Y | O |
| U | S | M | Y | A | O | L | P | Y | H | T | A | P | M | E |
| L | A | B | Y | R | I | E | O | O | Y | V | J | J | U | K |
| F | T | E | T | N | O | I | T | S | E | U | Q | K | S | A |
| X | N | N | E | E | M | H | U | I | Z | H | P | G | N | T |
| J | O | A | D | T | S | G | N | O | Z | H | C | O | I | A |
| C | D | O | N | T | P | A | N | I | C | C | Y | T | U | B |
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