Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | I | Z | L | B | J | Z | A | J | G | N | R | G | Z | T |
| D | O | N | T | A | S | S | U | M | E | X | N | O | A | H |
| O | P | N | Q | N | W | F | Z | Y | Y | E | Z | K | S | D |
| N | I | A | T | G | B | Z | E | E | T | G | E | T | K | V |
| T | Z | Q | V | R | W | C | T | S | I | O | F | M | Q | D |
| P | I | Q | P | Z | O | T | I | R | W | O | R | F | U | N |
| A | E | M | X | N | A | L | B | N | W | J | S | C | E | O |
| N | Y | H | T | A | P | M | E | V | J | O | D | Y | S | I |
| I | R | A | C | E | L | R | P | M | F | D | N | V | T | T |
| C | C | D | P | U | S | J | A | Z | O | K | X | F | I | U |
| T | B | V | W | H | M | M | T | N | W | T | U | Q | O | L |
| A | E | L | I | Y | F | J | I | E | P | K | I | A | N | O |
| K | U | P | O | U | H | Y | E | L | B | V | P | O | L | S |
| W | H | Z | I | T | Z | G | N | I | E | T | D | C | N | Q |
| Z | O | J | X | Q | X | X | T | T | F | Y | Q | X | D | P |
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