Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | O | Z | R | V | W | H | E | P | Y | G | W | I | D |
| T | N | O | I | T | C | F | R | D | E | V | T | D | N | O |
| Z | C | E | I | N | O | I | T | U | L | O | S | O | T | N |
| D | W | A | I | T | Y | U | K | K | F | B | I | Q | J | T |
| G | U | U | T | T | S | V | K | Y | L | T | T | M | K | P |
| F | R | D | V | N | A | E | F | K | O | E | N | X | C | A |
| X | M | Z | E | F | O | P | U | M | S | L | F | L | S | N |
| H | F | D | W | F | S | C | E | Q | X | I | V | N | A | I |
| L | N | E | T | S | I | L | E | B | K | M | X | C | E | C |
| J | P | C | C | R | O | T | Z | Y | I | S | C | T | U | K |
| P | I | H | S | R | E | N | W | O | E | K | A | T | V | O |
| V | P | L | T | X | S | D | Y | H | T | A | P | M | E | M |
| M | F | N | U | T | L | I | T | Y | Y | T | W | S | R | Y |
| D | O | N | T | A | S | S | U | M | E | S | H | O | K | V |
| C | T | B | L | R | W | X | D | D | E | P | I | G | F | T |
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