Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | B | C | O | M | W | H | Z | K | R | L | S | A | Y | C |
| J | L | Z | Z | S | J | U | W | U | P | J | N | U | O | T |
| G | E | Y | E | C | O | N | T | A | C | T | G | N | A | E |
| K | E | N | X | O | N | R | O | V | R | R | T | K | S | C |
| W | N | P | M | D | O | M | C | J | H | R | E | T | K | I |
| R | O | Q | N | F | I | T | C | E | O | O | N | E | Q | N |
| V | N | H | N | E | T | S | I | L | W | E | Z | N | U | A |
| Z | Y | P | L | B | U | A | E | N | I | G | C | T | E | P |
| D | D | L | T | A | L | M | E | T | T | G | I | C | S | T |
| Q | S | S | T | W | O | R | A | M | W | V | Z | H | T | N |
| I | I | D | O | T | S | P | M | I | P | I | G | M | I | O |
| X | L | B | I | H | E | M | U | S | S | A | T | N | O | D |
| Q | Y | O | I | B | K | A | I | D | M | Q | T | B | N | E |
| A | N | P | F | N | P | O | B | L | O | W | D | H | Y | J |
| Q | B | H | I | L | G | Y | P | B | E | G | Q | C | Y | O |
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