Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | P | G | V | G | C | I | N | A | P | T | N | O | D | C |
| J | A | H | Y | A | P | K | E | C | F | X | W | V | O | T |
| T | N | V | O | C | J | B | Y | X | C | H | N | N | N | X |
| A | S | K | Q | U | E | S | T | I | O | N | T | R | T | H |
| K | M | A | S | F | Y | Z | O | X | L | R | S | D | A | A |
| E | M | P | A | T | H | Y | Z | L | O | G | T | S | S | P |
| O | Y | F | O | R | X | B | H | L | U | P | Q | H | S | Y |
| W | R | E | A | A | Z | J | E | G | I | T | A | M | U | Q |
| N | K | B | C | N | H | M | T | P | Y | S | I | Q | M | P |
| E | M | K | C | O | O | B | Z | Z | A | L | T | O | E | U |
| R | L | E | K | T | N | X | R | Z | E | T | A | E | N | K |
| S | P | L | I | R | N | T | E | M | I | A | I | K | N | V |
| H | R | O | L | H | P | G | A | L | M | T | S | E | Z | S |
| I | N | O | Z | T | H | A | H | C | N | F | N | X | N | U |
| P | J | W | J | C | G | B | L | L | T | N | F | C | H | T |
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