Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | B | D | U | Y | T |
| N | O | I | C | R | T | A | U | Y | O | C | N | H | N | K |
| O | N | N | X | X | A | A | W | I | F | E | T | E | W | K |
| I | T | P | T | F | K | D | I | D | T | A | I | Q | C | U |
| T | A | V | N | R | E | Y | C | S | P | T | C | U | V | W |
| S | S | H | Z | O | O | Y | I | M | A | N | H | Z | T | G |
| E | S | F | H | K | W | L | E | P | Q | N | S | N | E | U |
| U | U | D | D | D | N | N | E | C | L | S | Y | Y | Y | E |
| Q | M | S | O | I | E | B | T | M | O | J | T | H | E | D |
| K | E | E | F | S | R | Y | T | L | O | N | D | M | E | Z |
| S | L | Q | I | Q | S | J | U | P | R | T | T | P | U | S |
| A | T | R | O | M | H | T | F | Y | R | P | I | A | R | F |
| K | D | U | I | X | I | P | H | W | D | S | I | O | C | G |
| V | V | L | G | O | P | Q | W | I | G | X | D | X | N | T |
| T | E | X | N | J | G | W | J | M | O | U | V | A | U | U |
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