Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | V | F | P | G | K | S | T | Z | U | F | G | M | U | O |
| A | N | N | Z | N | Q | T | N | B | E | S | X | A | R | H |
| V | W | O | H | O | U | Z | E | N | L | N | B | P | A | K |
| D | W | S | I | I | N | R | I | E | I | E | I | E | N | T |
| A | I | H | Y | T | T | E | T | G | M | H | J | E | E | C |
| F | E | C | T | U | O | I | A | F | S | C | T | J | E | A |
| L | G | C | V | L | V | M | P | R | N | S | A | G | M | T |
| C | E | X | L | O | J | H | E | Q | I | L | D | G | U | N |
| Z | A | K | P | S | B | N | B | L | Q | G | U | A | S | O |
| V | J | P | C | S | W | L | F | V | O | N | Y | H | S | C |
| E | G | Z | T | O | U | G | W | F | Q | R | X | Y | A | E |
| T | H | X | E | M | P | A | T | H | Y | M | T | W | T | Y |
| M | T | K | N | F | G | S | H | J | Z | Z | O | N | N | E |
| V | A | S | K | Q | U | E | S | T | I | O | N | P | O | S |
| T | D | G | M | R | C | I | N | A | P | T | N | O | D | C |
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