Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | O | J | K | N | Q |
| H | O | N | O | I | T | S | E | U | Q | K | S | A | G | Y |
| T | N | N | Z | C | B | R | M | M | N | K | O | Y | R | D |
| T | T | E | T | B | E | H | S | I | P | X | L | U | A | J |
| H | A | U | T | R | K | Y | N | V | L | A | U | M | J | P |
| M | S | N | N | F | O | R | E | J | D | E | T | K | Z | W |
| G | S | S | E | N | F | L | U | C | E | M | I | H | Y | K |
| N | U | D | I | P | O | I | E | Q | O | W | O | M | Y | X |
| B | M | B | T | B | R | S | A | M | N | N | N | L | P | U |
| A | E | J | A | D | C | T | P | P | O | Z | T | G | R | N |
| T | L | U | P | J | X | E | F | K | G | T | S | A | N | N |
| T | A | K | E | O | W | N | E | R | S | H | I | P | C | U |
| H | C | J | B | Z | P | M | T | J | A | G | N | O | R | T |
| G | Y | I | F | P | P | J | B | J | G | U | J | F | N | C |
| M | G | A | E | W | S | Q | R | U | M | V | W | H | N | Z |
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