Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | T | V | T | U | C | I | N | A | P | T | N | O | D | C |
| R | A | S | K | Q | U | E | S | T | I | O | N | H | O | X |
| U | K | D | G | O | F | V | V | F | D | I | J | N | N | Z |
| V | E | Y | E | C | O | N | T | A | C | T | T | D | T | J |
| Q | O | Z | M | D | O | N | M | N | U | R | Y | J | A | S |
| Q | W | I | P | B | H | M | O | E | O | C | Z | O | S | G |
| U | N | D | A | Z | T | B | M | L | C | M | N | P | S | Y |
| D | E | F | T | Q | E | C | E | W | I | W | R | O | U | H |
| S | R | S | H | M | X | M | V | P | K | S | L | A | M | Y |
| J | S | U | Y | Y | O | W | T | Z | A | U | T | O | E | Y |
| L | H | M | N | T | U | D | R | V | T | T | D | E | F | U |
| X | I | W | I | K | H | K | W | I | G | I | I | T | N | N |
| K | P | O | H | L | N | X | O | G | P | R | Y | E | L | U |
| Z | N | T | C | N | E | N | G | K | W | N | R | B | N | X |
| W | Q | N | V | J | R | G | Y | G | F | D | Y | Y | B | T |
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