Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | A | Y | T | T | T | O | L | N | M | S | L | F | P | K |
| O | Z | N | Z | C | H | X | N | M | Q | Y | X | I | N | Z |
| R | E | O | J | A | X | U | I | F | H | K | H | O | M | S |
| S | Y | I | A | T | N | V | S | T | N | S | I | Z | T | R |
| F | I | T | X | N | B | K | A | X | R | T | M | X | N | Z |
| C | B | S | Q | O | C | P | B | E | O | P | Z | I | Z | P |
| I | C | E | F | C | M | B | N | M | A | N | A | U | N | Y |
| N | P | U | X | E | Y | W | E | X | N | O | U | O | Q | O |
| A | G | Q | R | Y | O | L | G | P | Q | I | I | A | A | C |
| P | Y | K | I | E | O | E | I | X | A | T | U | P | B | K |
| T | C | S | K | R | B | L | M | S | U | T | H | S | G | K |
| N | I | A | T | H | U | I | C | L | T | F | I | H | B | T |
| O | T | N | G | F | F | M | O | Y | G | E | O | E | Z | U |
| D | O | N | T | A | S | S | U | M | E | U | N | E | N | A |
| C | N | S | N | E | Q | O | I | L | Y | W | A | B | M | T |
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