Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | Q | U | R | O | T | W | V | O | C | C | J | O | V | C |
| X | P | G | Y | Q | E | M | U | S | S | A | T | N | O | D |
| W | N | G | H | Q | A | H | P | D | L | Q | C | N | L | O |
| T | C | A | T | N | O | C | E | Y | E | N | T | R | P | N |
| X | Y | Q | A | E | Q | W | P | T | P | R | I | U | K | T |
| J | H | P | P | S | D | F | I | F | O | A | G | O | I | P |
| A | P | E | M | P | M | B | M | L | I | S | T | E | N | A |
| T | A | K | E | O | W | N | E | R | S | H | I | P | J | N |
| J | R | Q | X | N | H | M | G | P | M | M | J | T | I | I |
| M | J | N | A | F | O | T | T | A | A | R | I | Y | G | C |
| H | L | D | K | T | O | W | H | C | X | T | L | L | W | S |
| H | O | P | I | Q | U | E | F | G | Y | D | I | M | E | L |
| M | B | O | U | N | O | I | T | U | L | O | S | E | I | X |
| M | N | K | E | R | T | E | Q | Y | S | Q | T | B | N | M |
| H | N | O | I | T | S | E | U | Q | K | S | A | O | E | T |
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