Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | V | S |
| D | M | A | W | A | K | B | A | Y | P | S | N | E | N | U |
| Z | Y | H | T | A | P | M | E | N | K | D | M | O | Z | O |
| M | N | O | R | Q | I | C | B | Q | Q | S | I | I | E | Z |
| V | F | E | Y | L | O | O | U | Q | K | T | Y | W | L | T |
| D | L | G | T | N | O | E | D | C | O | U | K | X | Y | E |
| S | T | W | T | S | S | B | I | M | H | M | D | A | N | K |
| S | H | A | Z | T | I | N | E | L | D | T | O | O | G | U |
| Z | C | N | I | M | A | L | X | P | G | P | I | H | W | M |
| T | K | O | M | P | O | J | U | L | A | T | I | Q | R | F |
| R | N | S | T | R | T | G | B | X | U | T | E | N | Y | V |
| B | O | N | T | X | X | N | C | L | B | E | I | M | L | D |
| A | O | N | I | K | T | I | O | Y | V | I | L | E | B | S |
| D | O | N | T | A | S | S | U | M | E | S | C | C | N | Y |
| C | D | V | A | W | Z | S | E | I | Y | I | U | O | E | T |
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