Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | H | G | W | T | T | X | R | J | M | B | M | V | K | F |
| J | P | T | L | C | Y | R | K | M | V | L | W | G | N | E |
| A | B | N | O | A | N | X | N | U | J | D | P | O | I | S |
| R | E | E | Y | T | B | N | O | I | Q | K | I | Q | B | H |
| R | A | I | E | N | F | E | I | Z | M | T | H | I | S | D |
| N | E | T | M | O | O | T | T | L | O | Y | S | H | H | Z |
| E | M | A | P | C | C | S | S | M | O | I | R | G | J | Y |
| W | U | P | A | E | U | I | E | Q | C | L | E | D | F | R |
| X | S | E | T | Y | E | L | U | N | D | L | N | N | P | F |
| A | S | B | H | E | O | J | Q | M | I | Z | W | Z | N | X |
| G | A | C | Y | R | E | J | K | M | R | P | O | X | Z | I |
| Q | T | I | T | E | A | Q | S | L | F | S | E | D | W | T |
| B | N | N | S | M | R | U | A | R | C | Q | K | R | S | F |
| O | O | S | O | L | U | T | I | O | N | I | A | J | L | Q |
| C | D | O | N | T | P | A | N | I | C | O | T | X | T | I |
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