Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Y | B | X | I | E | X | S | S | Y | K | W | X | R | Y |
| D | O | N | T | A | S | S | U | M | E | V | N | F | Y | C |
| O | T | N | K | B | R | U | I | O | D | E | U | H | J | O |
| N | A | B | T | S | B | W | V | O | T | A | T | A | A | U |
| T | K | S | Q | R | N | M | J | S | R | A | U | X | F | U |
| P | E | R | K | G | O | K | I | O | P | G | O | B | O | Y |
| A | O | Y | N | Q | V | L | H | M | O | Q | R | E | T | G |
| N | W | G | E | O | U | B | E | P | A | T | I | E | N | T |
| I | N | R | B | C | I | E | F | M | O | T | Y | X | V | F |
| C | E | K | F | I | O | T | S | O | O | D | D | L | P | G |
| P | R | E | L | G | M | N | U | T | J | T | B | D | N | T |
| N | S | M | I | L | E | N | T | L | I | B | I | H | V | Y |
| M | H | G | Y | T | B | V | G | A | O | O | S | O | S | X |
| H | I | O | A | N | P | B | O | J | C | S | N | U | N | Y |
| E | P | N | I | M | Q | X | V | P | C | T | F | S | Q | X |
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