Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | W | Q | Y | H | T | A | P | M | E | J | K | J | O | C |
| R | N | G | N | V | M | S | K | Y | W | T | F | B | O | P |
| X | D | E | U | E | R | W | E | E | F | S | I | N | I | K |
| E | D | D | I | X | T | C | B | J | L | A | T | H | C | D |
| W | Y | E | Q | T | O | S | R | X | X | R | S | E | S | X |
| N | Q | Y | R | N | A | X | I | W | O | R | O | M | M | X |
| U | K | R | T | C | V | P | B | L | E | W | L | U | Q | W |
| E | M | A | Q | P | H | C | E | N | N | B | U | S | U | G |
| M | C | V | Z | P | J | M | W | B | E | P | T | S | O | G |
| T | W | U | Q | J | O | O | V | D | L | B | I | A | E | B |
| X | M | O | E | T | E | D | J | S | I | D | O | T | X | D |
| X | X | K | I | K | R | E | A | O | M | A | N | N | C | R |
| W | S | O | A | S | K | Q | U | E | S | T | I | O | N | H |
| C | N | T | T | C | I | N | A | P | T | N | O | D | P | M |
| P | Y | D | B | T | R | J | K | D | D | H | B | T | Y | S |
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