Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | A | C | O | T | C | I | N | A | P | T | N | O | D | C |
| E | L | X | V | U | C | R | W | E | T | M | M | Y | O | E |
| F | C | I | C | K | P | A | Z | D | A | I | C | N | N | S |
| V | Z | G | M | A | G | F | T | B | K | S | T | G | T | O |
| F | N | A | H | S | N | B | K | N | E | R | X | K | A | L |
| S | K | D | K | K | X | N | C | H | O | F | V | U | S | U |
| M | J | U | J | Q | F | U | B | L | W | C | Y | Q | S | T |
| I | A | Y | D | U | P | Q | E | I | N | J | E | M | U | I |
| C | K | K | P | E | Q | M | P | S | E | L | M | Y | M | O |
| R | F | E | C | S | O | P | A | T | R | L | P | V | E | N |
| L | Y | Q | I | T | W | Y | T | E | S | H | A | K | W | R |
| P | N | R | I | I | P | J | I | N | H | O | T | H | K | F |
| C | D | O | T | O | P | P | E | A | I | D | H | U | K | Q |
| S | N | O | D | N | M | P | N | N | P | G | Y | G | T | K |
| K | W | K | A | N | E | L | T | A | G | L | B | O | E | N |
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