Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | U | P | U | M | T | L | Q | J | B | M | T | E | T | A |
| C | N | N | I | I | B | D | F | J | J | O | C | D | N | K |
| P | N | O | N | H | D | C | U | S | B | G | A | O | O | G |
| Q | N | D | I | N | S | M | I | L | E | C | T | N | I | N |
| V | D | S | G | T | X | R | J | J | O | A | N | T | T | O |
| U | M | B | S | J | O | W | E | X | V | O | O | P | S | I |
| W | L | B | X | J | Z | M | C | N | G | S | C | A | E | T |
| T | N | E | I | T | A | P | E | B | W | K | E | N | U | U |
| D | R | F | G | W | T | M | Y | L | T | O | Y | I | Q | L |
| Q | L | O | W | I | P | L | I | R | O | Q | E | C | K | O |
| D | R | Z | I | A | B | S | S | R | X | R | O | K | S | S |
| I | Z | O | T | Q | T | K | I | Z | M | Z | T | E | A | Y |
| Z | J | H | J | E | W | A | C | L | U | Q | L | N | L | T |
| P | Y | V | N | V | E | M | U | S | S | A | T | N | O | D |
| G | B | R | V | R | E | G | S | G | P | K | G | O | O | C |
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