Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | F | D | E | P | X | N | T | R | E | L | D | R | R | R |
| B | Y | W | F | H | V | N | N | H | E | A | H | X | N | V |
| S | X | H | E | L | Q | Z | E | A | G | L | P | O | P | N |
| O | N | A | T | E | M | F | I | J | L | L | I | S | I | I |
| L | G | E | E | A | M | H | T | O | E | T | R | M | H | X |
| U | E | P | T | X | P | L | A | Z | O | M | U | X | S | I |
| T | M | L | N | S | C | M | P | M | N | N | T | D | R | T |
| I | U | E | S | Z | I | B | E | P | E | S | V | A | E | X |
| O | S | I | H | L | O | L | B | Y | Y | Q | F | J | N | G |
| N | S | X | I | O | O | U | Y | X | L | E | Q | A | W | I |
| E | A | L | B | R | D | J | B | T | U | I | D | H | O | W |
| I | T | E | T | T | C | A | T | N | O | C | E | Y | E | K |
| P | N | N | T | I | F | R | I | T | I | U | S | X | K | X |
| Z | O | W | N | O | I | T | S | E | U | Q | K | S | A | R |
| C | D | O | N | T | P | A | N | I | C | J | I | L | T | F |
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