Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | D | S | O | L | U | T | I | O | N | G | H | I | J | O |
| D | N | H | H | N | B | W | O | M | N | M | R | Y | L | X |
| N | F | O | Q | A | S | K | Q | U | E | S | T | I | O | N |
| W | H | T | I | Q | C | P | O | T | V | X | N | H | E | C |
| F | S | M | C | T | H | U | O | N | W | X | F | L | J | X |
| A | Q | C | T | A | O | A | E | F | U | P | I | K | T | C |
| N | Q | M | L | C | T | M | S | B | N | M | V | O | E | I |
| T | A | K | E | O | W | N | E | R | S | H | I | P | Q | N |
| R | S | H | V | I | X | P | O | L | I | S | T | E | N | A |
| H | L | W | E | U | A | B | B | C | O | L | F | X | R | P |
| C | O | U | M | T | Q | G | D | Z | E | R | D | P | T | T |
| W | D | M | I | M | O | N | I | I | O | Y | T | W | D | N |
| S | D | E | H | Q | Y | H | T | A | P | M | E | N | K | O |
| P | N | R | N | D | E | M | U | S | S | A | T | N | O | D |
| T | V | C | S | X | P | I | R | G | O | F | L | B | K | C |
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