Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | Z | N | O | I | T | S | E | U | Q | K | S | A | M | O |
| T | N | S | Y | R | L | U | R | T | L | C | T | T | Y | Z |
| H | N | O | I | T | U | L | O | S | K | Q | M | B | I | I |
| D | Z | P | I | H | S | R | E | N | W | O | E | K | A | T |
| C | P | B | E | T | Z | R | S | T | E | X | X | S | I | X |
| C | Y | C | I | X | O | N | J | F | F | L | R | M | E | A |
| S | X | R | K | O | E | M | H | B | D | N | I | Y | M | G |
| A | Y | H | T | A | P | M | E | Q | E | J | E | M | U | D |
| R | J | H | E | D | O | P | E | L | Z | C | Y | R | S | I |
| U | C | S | K | B | A | A | I | W | O | J | I | H | S | Q |
| G | H | R | F | T | L | S | L | N | J | R | W | E | A | X |
| Q | J | A | I | D | T | G | T | S | U | R | T | N | T | I |
| Z | H | E | J | E | S | A | O | R | K | W | G | N | N | L |
| E | N | J | N | D | C | F | K | J | E | S | K | K | O | F |
| T | N | F | G | T | C | I | N | A | P | T | N | O | D | C |
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