Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | C | P | L | A | W | V | W | P | V | W | T | R | Z | E |
| Y | N | S | I | K | M | D | A | V | W | Y | C | H | N | O |
| L | E | O | B | H | Z | R | A | D | J | V | A | S | O | N |
| D | P | U | I | U | S | M | I | L | E | D | T | V | I | O |
| U | V | K | H | T | O | R | K | V | W | K | N | H | T | I |
| V | B | Z | J | U | O | T | E | I | R | L | O | F | S | T |
| T | X | U | W | Z | I | M | T | N | M | A | C | S | E | U |
| T | N | E | I | T | A | P | E | B | W | F | E | Q | U | L |
| I | A | O | C | I | M | M | R | L | I | O | Y | G | Q | O |
| R | P | Z | I | K | P | E | I | O | O | C | E | Y | K | S |
| B | M | V | D | A | D | S | G | D | G | R | O | K | S | C |
| Z | I | Z | T | D | T | L | H | S | R | T | T | Z | A | Q |
| I | P | H | L | E | X | T | N | B | P | R | T | N | E | T |
| L | Y | E | N | C | E | M | U | S | S | A | T | N | O | D |
| B | C | J | M | E | C | I | N | A | P | T | N | O | D | C |
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