Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | B | F | C | C | W | C | Q | X | X | H | S | H | S | W |
| A | L | E | K | D | C | R | G | D | A | Y | O | J | N | A |
| K | S | O | L | U | T | I | O | N | U | R | H | O | M | C |
| E | N | K | G | S | T | P | V | V | Q | Q | I | G | Z | D |
| O | Y | E | Q | F | Y | D | G | D | O | T | Z | X | W | O |
| W | N | E | T | U | B | Z | N | X | O | X | D | Y | R | N |
| N | J | P | C | S | E | B | T | M | B | S | Z | V | G | T |
| E | T | W | X | O | I | S | E | M | P | A | T | H | Y | P |
| R | L | V | U | V | N | L | T | P | V | A | X | V | X | A |
| S | M | I | L | E | O | T | M | I | A | N | O | M | W | N |
| H | G | T | Y | R | L | U | A | X | O | T | U | Z | D | I |
| I | H | C | T | V | I | H | B | C | E | N | I | R | G | C |
| P | K | N | H | J | Y | T | G | V | T | O | G | E | F | Q |
| D | O | N | T | A | S | S | U | M | E | V | J | I | N | H |
| C | F | U | R | Y | L | G | C | V | Z | R | G | M | U | T |
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