Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | M | H | Y | T | A | T | T | U | Y | T | T | I | E | S |
| N | W | Y | Z | C | E | L | N | G | C | N | A | L | N | O |
| O | D | P | Z | A | M | I | E | Q | I | Z | Q | O | T | L |
| S | S | J | V | T | U | N | I | B | Y | K | I | Z | Z | U |
| I | H | M | L | N | S | E | T | Q | O | T | O | F | C | T |
| N | Q | O | O | O | S | T | A | R | O | Z | B | B | M | I |
| R | P | M | W | C | A | S | P | M | X | P | H | M | Z | O |
| D | Z | W | U | E | T | I | E | M | P | A | T | H | Y | N |
| T | P | X | V | Y | N | L | B | J | N | Q | I | S | P | H |
| E | T | A | K | E | O | W | N | E | R | S | H | I | P | D |
| T | L | X | Q | R | D | O | N | T | P | A | N | I | C | T |
| L | E | I | T | J | E | R | H | O | K | Y | C | H | P | W |
| L | V | N | M | Z | E | L | B | P | U | Q | J | S | S | H |
| D | O | U | A | S | K | Q | U | E | S | T | I | O | N | D |
| C | X | F | K | S | H | K | N | O | S | Z | U | T | A | D |
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