Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | N | O | A | S | K | Q | U | E | S | T | I | O | N |
| U | O | X | E | U | V | W | L | K | M | K | N | F | N | W |
| C | N | N | V | L | H | S | P | O | U | F | V | K | C | A |
| C | T | R | T | B | I | C | I | N | A | P | T | N | O | D |
| Z | A | U | E | R | K | M | H | Q | C | G | U | T | O | B |
| Y | S | Y | Y | T | O | U | S | O | L | U | T | I | O | N |
| L | S | K | E | H | A | L | R | F | A | A | I | B | X | K |
| Q | U | Q | C | E | P | B | E | P | A | T | I | E | N | T |
| P | M | K | O | M | R | U | N | M | I | Z | I | Y | V | V |
| W | E | Y | N | P | A | G | W | D | O | J | M | I | D | O |
| I | F | F | T | A | V | W | O | Y | S | T | L | C | K | W |
| P | N | P | A | T | Q | I | E | V | V | Y | I | S | N | Q |
| C | Y | F | C | H | I | Z | K | Z | C | O | T | O | C | T |
| F | A | Z | T | Y | N | J | A | B | Q | L | V | N | N | V |
| J | O | W | F | A | X | M | T | M | L | I | S | T | E | N |
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