Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | G | C | I | N | A | P | T | N | O | D | L | Q | N | A |
| L | N | H | B | O | A | Z | K | Z | V | I | L | O | B | E |
| U | H | O | L | M | D | Y | X | Z | F | D | I | J | L | E |
| G | E | L | I | P | W | O | G | M | B | T | X | I | O | Y |
| B | Z | L | S | T | P | B | K | K | S | R | M | Z | A | E |
| T | T | A | K | E | O | W | N | E | R | S | H | I | P | C |
| W | L | Y | R | U | H | M | U | B | O | W | M | C | I | O |
| S | Q | H | H | I | M | Q | E | L | T | P | B | D | K | N |
| H | N | T | E | N | K | P | U | L | I | S | T | E | N | T |
| N | W | A | E | S | A | T | W | C | O | P | W | M | U | A |
| W | Y | P | A | T | I | E | C | G | G | R | R | Y | G | C |
| U | D | M | I | O | S | I | A | S | Y | X | T | O | S | T |
| Q | E | E | N | A | G | M | D | S | V | S | D | N | R | K |
| L | N | J | F | N | E | M | U | S | S | A | T | N | O | D |
| T | B | F | F | N | Y | A | F | S | J | Z | Z | N | I | C |
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