Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | R | T | V | F | B | T | L | W | E | H | T | Z | C |
| E | N | C | N | N | E | M | U | S | S | A | T | N | O | D |
| V | J | E | L | E | O | L | M | F | I | I | V | N | G | O |
| M | E | I | I | G | T | I | O | P | Y | H | T | I | T | N |
| Y | K | J | L | T | L | S | T | H | Q | R | N | V | O | T |
| T | M | E | X | E | A | D | I | U | O | W | O | G | E | P |
| H | C | E | B | X | G | P | A | L | L | N | I | P | X | A |
| I | U | A | R | Y | X | F | E | R | C | O | T | F | N | N |
| A | Z | Y | T | M | Y | M | K | B | Y | A | S | E | I | I |
| O | P | T | R | N | O | V | K | I | H | L | E | P | J | C |
| T | V | D | Z | T | O | H | A | L | T | I | U | Q | I | X |
| L | G | I | I | Z | D | C | C | Z | A | R | Q | Q | H | V |
| W | R | O | F | M | Z | Y | E | N | P | S | K | J | T | U |
| W | N | F | M | I | I | L | D | Y | M | F | S | J | O | U |
| P | I | H | S | R | E | N | W | O | E | K | A | T | Z | U |
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