Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | N | P | I | H | S | R | E | N | W | O | E | K | A | T |
| V | N | V | D | M | Q | M | H | R | H | Y | K | S | N | X |
| W | P | O | I | P | P | O | Q | L | E | X | K | E | Y | G |
| Q | O | L | I | A | D | G | D | C | X | Q | I | K | H | K |
| S | E | Q | T | T | F | S | O | D | U | T | R | S | E | N |
| M | M | H | A | O | O | N | R | E | A | Q | Q | M | E | F |
| E | Y | T | M | L | T | M | S | P | R | Z | X | J | M | E |
| I | Z | V | E | A | T | T | E | Y | M | N | N | U | U | R |
| J | H | Z | C | I | I | B | L | L | O | S | O | W | S | W |
| O | W | T | P | O | O | A | P | I | O | Y | B | Z | S | M |
| P | V | K | N | C | D | I | T | S | J | R | S | X | A | K |
| Y | M | V | L | U | V | U | U | T | E | U | T | J | T | Z |
| L | J | F | S | A | L | G | F | E | O | E | M | N | N | R |
| J | L | J | C | O | F | K | A | N | A | R | V | H | O | R |
| G | P | S | S | U | C | I | N | A | P | T | N | O | D | C |
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