Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | U | W | D | F | V | Y | H | T | A | P | M | E | I | D |
| X | N | D | E | D | A | H | T | Q | D | H | A | N | A | O |
| F | W | O | R | J | Y | I | I | J | C | T | C | O | P | N |
| N | F | U | I | R | D | T | O | U | G | A | Z | I | U | T |
| R | Z | I | C | T | E | L | I | M | S | K | M | T | K | P |
| I | C | Y | K | I | O | D | A | K | C | E | U | U | E | A |
| E | C | I | V | Q | E | M | Q | B | Y | O | J | L | M | N |
| J | J | F | S | F | A | U | E | E | X | W | X | O | U | I |
| A | W | R | L | I | E | P | C | L | L | N | K | S | S | C |
| F | E | Y | U | S | A | O | O | I | O | E | L | M | S | Y |
| T | N | P | T | T | N | Z | Q | S | Y | R | R | V | A | X |
| U | G | I | I | T | R | N | D | T | H | S | T | Z | T | B |
| G | O | E | A | F | O | G | U | E | A | H | R | N | N | U |
| N | N | C | P | G | G | J | H | N | I | I | O | P | O | W |
| T | T | P | I | S | V | G | I | L | P | P | H | V | D | C |
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