Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | C | E | T | L | I | K | Y | C | A | A | V | Z | K | M |
| P | N | P | I | H | S | R | E | N | W | O | E | K | A | T |
| X | A | O | W | M | G | L | L | N | Y | U | Y | E | S | Q |
| G | H | N | I | I | Y | H | T | A | P | M | E | D | K | J |
| D | R | L | J | T | E | C | U | G | Y | A | C | V | Q | E |
| A | E | P | T | D | O | C | I | V | V | Y | O | I | U | P |
| Z | N | Q | U | F | D | M | I | B | A | N | N | L | E | G |
| K | P | O | E | O | V | U | E | N | Q | N | T | C | S | P |
| N | U | G | I | S | F | P | K | L | A | S | A | L | T | H |
| S | H | Z | K | T | A | V | I | C | O | P | C | P | I | C |
| M | J | E | X | T | U | S | G | Q | V | R | T | T | O | K |
| A | P | E | I | L | T | L | I | F | Y | T | T | N | N | G |
| D | J | E | Q | E | X | Q | O | P | V | K | A | N | O | L |
| B | N | S | N | Z | E | M | U | S | S | A | T | N | O | D |
| T | G | P | E | G | S | U | R | O | I | N | Q | R | D | C |
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