Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | J | Q | B | C | N | H | T | R | N | P | F | F | I | P |
| D | N | N | C | D | H | L | N | E | E | E | P | O | S | L |
| R | E | O | D | Y | O | Z | E | N | M | H | T | T | Z | P |
| S | J | V | I | V | U | N | I | X | U | E | C | S | X | S |
| G | A | N | X | T | V | I | T | X | S | B | K | M | I | O |
| W | T | N | O | G | O | I | A | P | S | N | Y | F | O | L |
| U | W | C | I | I | B | M | P | P | A | L | A | H | X | U |
| N | D | U | A | N | T | W | E | R | T | N | X | E | Q | T |
| Y | X | B | D | T | H | S | B | L | N | W | I | P | C | I |
| G | H | H | Z | Z | N | Y | E | B | O | Z | N | C | W | O |
| E | Z | T | N | Y | H | O | S | U | D | R | L | R | S | N |
| G | L | E | A | Q | S | E | C | X | Q | N | T | V | P | C |
| P | Z | I | C | P | Y | N | J | E | Q | K | A | N | L | A |
| N | W | F | M | I | M | A | A | C | Y | R | S | Q | O | Y |
| M | P | I | H | S | R | E | N | W | O | E | K | A | T | C |
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