Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | P | Q | R | T | B |
| P | O | R | P | E | N | U | Y | S | N | Y | I | I | J | Z |
| I | N | N | K | Q | E | D | H | A | A | Z | Q | F | W | Z |
| H | T | E | T | L | C | G | T | O | W | N | R | H | K | S |
| S | A | Q | I | R | I | V | A | O | B | I | I | T | G | E |
| R | S | M | F | T | O | Q | P | A | C | Y | X | O | S | S |
| E | S | F | Y | K | Z | L | M | P | U | N | E | G | W | E |
| N | U | C | S | C | I | B | E | P | A | T | I | E | N | T |
| W | M | Q | P | S | B | O | E | M | B | R | H | T | C | G |
| O | E | O | T | N | C | B | S | D | O | B | K | B | V | K |
| E | Y | E | C | O | N | T | A | C | T | T | J | A | J | S |
| K | N | H | N | K | Y | L | S | N | M | H | I | V | U | I |
| A | S | K | Q | U | E | S | T | I | O | N | P | O | P | L |
| T | X | V | T | R | X | W | N | O | Q | A | P | Q | N | F |
| S | O | L | U | T | I | O | N | R | O | M | A | Q | K | O |
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