Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | S | T | E | Y | E | C | O | N | T | A | C | T | A | D |
| B | N | F | N | O | I | T | S | E | U | Q | K | S | A | P |
| N | J | O | S | Z | Y | R | R | R | J | D | U | P | B | V |
| E | E | Y | I | J | Y | W | S | G | R | E | E | J | O | N |
| K | I | L | W | T | K | B | C | A | Z | B | C | C | M | S |
| B | A | R | I | Q | O | C | Z | A | I | I | N | I | M | Q |
| R | A | S | F | M | Z | M | I | B | B | Q | Q | P | Z | Y |
| V | F | P | I | H | S | R | E | N | W | O | E | K | A | T |
| P | L | R | O | N | I | P | P | L | A | C | V | L | D | D |
| L | I | O | E | Z | A | C | C | U | O | P | X | U | N | C |
| P | S | R | M | T | I | D | V | K | T | R | T | I | Q | K |
| S | T | F | I | O | X | B | F | P | P | T | T | N | K | N |
| O | E | E | M | P | A | T | H | Y | Z | W | Y | N | O | A |
| Q | N | P | T | G | E | M | U | S | S | A | T | N | O | D |
| T | X | D | S | O | L | U | T | I | O | N | W | L | W | C |
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